Town of Provincetown, Massachusetts
"Provincetown is a resort at the tip of Cape Cod, our harbor was the first landing place of the Pilgrims. We have been described as an 'historic fishing village, with narrow streets and a shortage of parking.' We issue 12,000 citations a year utilizing AIMS handheld ticketing computers.
Our parking enforcement officers must account for 2,800 vehicles with permit privileges and we have numerous timed areas ranging from 15 minutes to 3 hours.
AIMS has provided us with a state-of-the-art, user-friendly system that handles all aspects of our varied needs. AIMS has further helped to develop a custom program that allows us to electronically transfer all ticket and payment data to and from our outside ticket processing agency.
They delivered a complex system in less than a month that a previous vendor could not get right in two years.
The people of AIMS are very friendly and accommodating, problems are corrected quickly and the system is continually being updated and improved. AIMS has clearly broken out of the pack in the field of parking software and automated ticketing. They are a pleasure to work with, the product is superb and we highly recommend them."