"In June of 2011 we replaced our parking management software with the AIMS Parking Management System. We were searching for a user-friendly package that met all of our enforcement, permitting, financial and reporting needs. We needed a reliable vendor that we could count on to provide the support we deserve.
EDC Corporation was the vendor we had been searching for. The support that EDC provides Georgia Southern is outstanding and surpasses any service we have experienced with prior vendors. Support Staff are knowledgeable, responsive and available over the phone or via email when we need them.
Our parking staff is delighted with AIMS’s ease-of-use and breadth of functionality. Customer information is at their finger-tips, which makes serving our campus community much more efficiently than in the past. Our campus community loves the AIMS Web+ e-commerce platform for viewing their parking account, paying tickets, and registering their vehicles.
I would recommend AIMS and EDC Corporation to any Parking and Transportation Department."
"Penn has been using AIMS since 2006. We continue to be served well by EDC and their commitment to their clients. We find that the only limit to AIMS is how we chose to use it. AIMS has been able to meet our needs and usually exceed our expectations. What sets EDC and AIMS apart from others is that they truly care about their clients and doing what they can to satisfy them, a rarity in this day of automated call centers and web forms. EDC is our partner, not just our vendor."
"This has been the smoothest year of permit processing on record! We processed over 3,000 permits with two people, in just about two weeks.
They: Click in the permit field, scan the permit sticker’s barcode, AIMS accepts the permit number, mark fulfilled, and move to the next record in the grid, a thermal label prints out, slap that on an envelope, permit sticker inside. Next Click…
Excellent job guys!"
“A few words about the AIMS on-line permit sales feature, starting with: INCREDIBLE!
The University of Toronto at Scarborough decided to explore on-line permit sales in 2004. We looked at a variety of options, including companies that specialize in on-line sales, but found the user fees prohibitive.
Standing out from these companies was EDC, with their proven track record of exceptional service provision to UTSC since our installation in 2001. EDC staff not only took care of the "nuts and bolts" of the on-line process, but also worked with our credit card processing company to ensure compatibility.
The end result was overwhelming success when UTSC opened its on-line sales option in August 2005. On our first day of sales, one staff member processed almost the same number of on-line requests as four staff at the office counter!
Without hesitation, we thank and recommend the staff of EDC Corporation for helping UTSC to implement on-line sales!"
"I wanted to drop you a quick note to let you know that Tor provided us EXCELLENT Service last week. Our payment server stopped working and Tor spent a significant amount of time to debug our issue and get us back up. Tor was professional, knowledgeable and stuck with the issue until it was resolved. The problem ended up being with a separate third party product that should never have caused a problem and would possibly have taken us a significant amount of time to discover on our own; because of Tor we were able to get our E-Payments quickly back on line.
We are very appreciative of Tor and your entire Service Organization. If you every need a reference or a quote, the City of Santa Cruz would be more than happy to provide what ever you need."
"EDC Corporation develops, supports and implements Parking Management Solutions for Parking and Transportation, Police, and Security Departments throughout the United States and Canada. Since 1989, our products have been utilized by universities, municipalities, hospitals, airports and private operators for improved enforcement and permit processing."
"UMKC has used AIMS and the AIMS Ticketers since 1998. We run our entire enforcement operation and permit distribution system with AIMS.
UMKC is in an urban setting with both open and controlled parking facilities. AIMS provides us a flexible system to handle our diverse and always changing needs.
Our staff find AIMS to be easy and straight forward which assists me in making new staff productive. The Support people at EDC are knowledgeable, friendly, and just plain good at what they do. We all feel like family when we deal with our friends at EDC.
We have also been pleased with how AIMS functions grow with technical advancements. Not only advanced equipment but e-mail letters, e-commerce, sophisticated databases, and Web interaction have all been provided as part of normal support.
AIMS just keeps getting better and helps us to provide better service to our clients."
"Since 1999, the Parking Operations Division of the Town of Hanover NH has used the Automated Issuance Management System to issue and track over 25,000 new parking violations each year. The handheld Ticketer and Management software is easy to use and dependable.
When I call EDC with questions, the phone is always answered by a courteous and knowledgeable member of EDC, which is important to me. EDC is genuinely interested in our thoughts and concerns about AIMS and often checks to see how things are going.
I value the management system most. It is the heart of our operation in Hanover. We use it to track violations, create accounts, generate late notices, process payments and prepare reports. In addition to generating tickets, our two "Ticketers" assist our enforcement officers to identify vehicles owned by scofflaws that are either meter feeding or eligible for immobilization.
I am very satisfied with AIMS and would recommend EDC to any municipality looking for a company that provides a reliable product and excellent support."
"Over the past few years, Brock University began actively looking for a fairly inexpensive, easy to use, yet sophisticated software package to manage parking permit sales and self-ticketing. AIMS was it! The EDC Corporation has taken their AIMS software into a league of their own. Whether it's selling a permit, searching an account, to its financial tracking ability.
AIMS is simple to use, and continues to impress us here at Brock. Their service/support understands our needs! When we have a question, there is always someone on the other end to help us out. There's no machine and no recording.
The AIMS Ticketers mimic their software! Simple to use and problem-free!"
"The University of Waterloo purchased the AIMS parking software from EDC Corporation after investigating many others. We found that AIMS suited our needs today as well as provided the ability for future development. We are very pleased with the performance of the software as well as the Ticketer.
The customer service provided by EDC Corporation's staff has been outstanding. Their desire to not only maintain an excellent software package but to be open to new ideas keeps them moving forward in the industry.
I would recommend that any university, hospital or municipality that is looking for an outstanding parking software package to check out AIMS."
"EDC as a company has far exceeded our expectations for software design, implementation, and support. Their AIMS parking software is intuitive, well conceived, and continues to surprise us with its capabilities as we grow within our program and our use of the system. Everyone from the sales staff to the support staff have been consistently professional in their response to our needs and reflect a genuine concern for our office to function at the highest level possible. Our questions are answered quickly and efficiently, with a courteousness most of us in the parking industry don’t have the luxury of seeing every day. In my opinion, if you have the desire to manage your parking inventory and data more efficiently, you owe it to yourself and your company to take a look at AIMS software."
"SUNY Geneseo has been utilizing AIMS since 1997, upgrades are performed frequently and with ease. They are always open to new suggestions regarding their system. The support from AIMS has always been one of true confidence and knowledge. Their programmers are always willing to walk you through upgrades and new developments."
"Provincetown is a resort at the tip of Cape Cod, our harbor was the first landing place of the Pilgrims. We have been described as an 'historic fishing village, with narrow streets and a shortage of parking.' We issue 12,000 citations a year utilizing AIMS handheld ticketing computers.
Our parking enforcement officers must account for 2,800 vehicles with permit privileges and we have numerous timed areas ranging from 15 minutes to 3 hours.
AIMS has provided us with a state of the art, user friendly system that handles all aspects of our varied needs. AIMS has further helped to develop a custom program that allows us to electronically transfer all ticket and payment data to and from our outside ticket processing agency.
They delivered a complex system in less than a month that a previous vendor could not get right in two years.
The people of AIMS are very friendly and accommodating, problems are corrected quickly and the system is continually being updated and improved. AIMS has clearly broken out of the pack in the field of parking software and automated ticketing. They are a pleasure to work with, the product is superb and we highly recommend them."
"EDC has addressed all of our concerns or questions, regarding the program, with efficiency and dedication. They have always responded in a quick time period, showing that they care about their customers."