REAL Support.
REAL People.
When you contact AIMS support, you’re talking directly to our in-house team.
No call centers. No outsourcing.
Just responsive, knowledgeable assistance from
people who know your system inside and out.
What We Offer
Work with the developers, trainers, and support staff who built AIMS.
Standard hours: Mon-Fri, 8:30 am - 8:00 pm Eastern + after hours emergency support
Help via FastSupport,powered by LogMeIn.
Onboarding guides, video tutorials,and a searchable Knowledge Base.
Prefer to find answers yourself?
Our online Help Center provides guides and walkthroughs.
Connect, Learn, and Grow with the AIMS Community
The AIMS Community is your go-to space to connect with other AIMS users, share ideas, and discover creative solutions that make your operations smoother and smarter. Whether you’re troubleshooting a workflow, exploring new system features, or looking for inspiration from peers, the community gives you direct access to shared knowledge and real-world experiences from people who use AIMS every day.
Once logged in, you’ll also have access to our Knowledge Base—packed with helpful articles, step-by-step guides, and best practices written by AIMS experts. It’s a powerful resource designed to help you get the most out of your software and collaborate with others who are doing the same.
REAL People. REALLY
Answering the phone.
